TO:   Dealer Sales & Service Team
SUBJECT:  IQS Quick Tip #16 –Accessory Remote Start
DATE:  January 7, 2021

A customer’s ability to understand the functionality and operation of the Accessory Remote Start feature (if equipped) can help avoid “Difficult to Understand” concerns. Full explanation of this feature can “surprise and delight” the customer.

Understanding the operation of the Accessory Remote Start feature:

• To start the vehicle remotely, the remote engine START/STOP button should be pressed 1 time and then, within 3 seconds, pressed a second time and held for approximately 3 seconds
• When entering the vehicle, press the START/STOP button twice to unlock the driver’s door and an additional two times to unlock all doors. Within 30 seconds the key must be inserted, and the ignition turned on (Flip Key), or the push button start depressed (Smart Key), or the vehicle will turn off.

KEY REMINDERS:

• The Accessory Remote Start feature will not operate when a door is open or unlocked
• The Accessory Remote Start feature will not operate when the hood is open
• After remote starting, the vehicle will run for 10 minutes before turning off
• On some models, including Stinger and Forte, the engine will turn off when any of the vehicle’s doors are opened. This is normal operation and is per system design.

For additional information on the Accessory Remote Start operation, please refer to the remote start reference material in the glove box or the video below:

Remote Start video
https://www.youtube.com/watch?v=Cxrf29FnqkA

Regards,

Julie Kurcz
Executive Director,
Product Quality


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