TO:   Dealer Sales & Service Team
SUBJECT:  IQS QUICK TIP #18 – Perfect Delivery Experience (Tire Pressure Setting)
DATE:  January 14, 2021

Confirm that the tire pressures are set to the correct specification prior to every customer delivery to ensure the best overall driving experience for the customer. Tire pressures set above the recommended settings can negatively impact ride comfort. Low tire pressure can cause the TPMS (Tire Pressure Monitoring System) warning lamp to illuminate. Several Kia vehicles can display the tire pressures in the Instrument Cluster while driving and low or high settings are more likely to be identified and result in a negative dealer delivery survey.

Keep in mind that part of our dealer inventory storage process includes setting tire pressures at a much higher pressure than the placard (located in door jamb) to prevent tire flat spotting while stored in dealer inventory.

Prior to demonstrating the vehicle with a customer and before a customer takes ownership, the tires MUST BE SET at the listed pressure on the tire pressure (PSI) placard listed in the door jamb.

During the perfect delivery, show the customer where this information can be found on the vehicle for setting and checking tire pressures. Your attention to remind your staff members is greatly appreciated. Please consider equipping the sales personnel with tire pressure gauges to encourage tire pressure confirmation before road test and customer delivery.

Sincerely,

Julie Kurcz
Executive Director,
Product Quality


KDEALER QUICK TIPS:
KDealer.com > More > Kia University > Switch to Desktop > 2021 MY IQS