A customer’s ability to understand the operation and functionality of the Dual-Clutch Transmission (DCT) can help avoid shifting, noise, and/or overheat concerns. The DCT is applied to:

• 2021 MY K5 & Sorento (2.5L-T/wet)

• 2021 MY Soul, Seltos and Forte (1.6L-T/dry)

• 2021 MY Niro Hybrid/Plug-in Hybrid (1.6L/dry)

To maximize the DCT operations and understanding:

• The DCT is a manual transmission, with two (2) either wet or dry clutches (for odd & even gears) that is electronically shifted/controlled.

• The DCT combines the efficiency and driving feel of a manual transmission with the convenience of an automatic transmission.

Driving a DCT is as simple as putting the car into gear and going! Alternatively, you can manually select the gears by sliding the shifter to the left, into the ‘Manual/Sport Mode’ and shift +/– to change gears manually or use the +/- paddle shifters (if equipped).

KEY REMINDERS:Unlike a traditional automatic transmission, the DCT Operation is as follows:

• When you first turn the vehicle ON and/or OFF, you may hear clicking sounds as the DCT system goes through self-testing.

• The DCT gear shifting can sometimes be felt and/or heard, as the actuators engage/disengage the clutches or gears.

• The DCT dual clutch, and as a result, gear shifts are sometimes more noticeable and a light vibration when accelerating may be felt as the DCT speed is matched to the engine speed. This is especially true while traveling at low stop and go speeds.

• When rapidly accelerating at a low vehicle speed, the engine RPM may increase depending on the vehicle’s driving condition.

• To hold a DCT equipped vehicle stationary on a hill or slope, you must use the foot brake, parking brake, or the ‘Auto Hold’ function (if equipped). If the vehicle is held by applying the accelerator pedal on a hill or slope, the clutches may overheat, resulting in an overheat warning and potential damage to the clutches/DCT.

• Aggressive acceleration from a stop and/or on a steep grade may also result in overheating the clutches/DCT.

• If this occurs, a warning message and/or indicator lamp will appear in the instrument cluster. You may also experience harsh clutch engagements. To prevent clutch damage, pull over to a safe location, shift into PARK (P), and apply the parking brake for a few minutes with the engine idling.

All of the above conditions are normal for the DCT transmission operation.

For additional information on the DCT operation, please refer to the vehicle Owner’s Manual.

Dual-Clutch Transmission (DCT) Driving Experience Video

https://www.youtube.com/watch?v=1cXzY3Iw14Q&list=PL_UL-JGglDC6TdO31MRUbK_iE27d6Zfaj&index=30

Sincerely,

Julie Kurcz
Executive Director,
Product Quality


KDEALER QUICK TIPS:
KDealer.com > More > Kia University > Switch to Desktop > 2021 MY IQS

Did you know that more than 3% of our new owners surveyed in the Sales survey mention they find at least one Advanced Driver Assistance Systems (ADAS) feature difficult to understand or use? Taking the time to explain ADAS features during the perfect delivery can improve customer sales satisfaction and reduce the incidence of a misunderstanding. It is important for customers to know how to change the settings or to turn ADAS features off or on.

Visit the Kia Features YouTube channel to view new videos on some of these features at:

https://www.youtube.com/user/KiaFeatureVideos/

Direct links to some of the ADAS videos are found below:

Leading Vehicle Departure Alert (LVDA) Video

https://www.youtube.com/watch?v=ddo7k85jsaA

Rear Cross-Traffic Collision-Avoidance Assist (RCCA) Video

https://www.youtube.com/watch?v=ChaaFucAl_c

Lane Following Assist (LFA) Video

https://www.youtube.com/watch?v=_20Cok5xSFo

Safe Exit Assist (SEA) Video

https://www.youtube.com/watch?v=KGrqqGOwGEA

Thank you for your attention and diligence to explain technology features to our customers!

Julie Kurcz
Executive Director,
Product Quality


KDEALER QUICK TIPS:
KDealer.com > More > Kia University > Switch to Desktop > 2021 MY IQS