TO:   Dealer Sales & Service Team
SUBJECT:  IQS Quick Tip #17– Windshield/Window Cleanliness (All Models)
Date:  January 10, 2020

Vehicle interiors create the ideal atmosphere for film build-up on the inside of windows. In new vehicles, the evaporation of materials (used in the manufacturing of various plastic and vinyl interior components) also contributes to quicker film build-up. This phenomenon is known as “out-gassing” and is common to all new vehicles; it’s also what gives a new vehicle that “new-car” smell. As the vehicle ages, the outgassing will diminish. During cooler weather, the film on windows impairs the effectiveness of the defroster.

Regular window cleaning is recommended to help the defroster clear up the condensation faster. Special attention should be paid to clean all glass (windshield, side and rear windows, etc.) and mirrors (rearview and side) right before the customer takes delivery.

Use Kia Glass Cleaner – (P/N UM040 CH006) and a Micro Fiber Cloth to effectively remove the film from the interior window surfaces.

Sample of Medallia Sales Survey Responses from customers that purchased their vehicles in December 2019:

“They washed it but the windows were streaked” 2020 Optima Customer

“At least 20 of the protective pieces of plastic were left inside the vehicle still attached and the windows were not cleaned on the inside properly.” 2020 Telluride Customer

“Rear view window had not been cleaned at all. The rest of the windows were partially cleaned and rear driver side door had some dirt spots on it.” 2020 Soul Customer

Regards,

Julie Kurcz
Executive Director,
Product Quality

Kia Motors America, Inc.