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TO: Dealer Sales Team
SUBJECT: IQS Quick Tip #30 – Carnival – “Auto Close Off” Tailgate and Smart PSD
DATE: February 8, 2022
2022MY Carnival (EX trim and higher) are equipped with a Smart Power Tailgate that automatically opens when the presence of the Smart Key is detected. The system will alert the user of a pending activation of this feature, by emitting a series of “beeps” followed by a long “beep”; the tailgate will then OPEN. The vehicle is also equipped with Smart Power Tailgate Auto Close that automatically closes the tailgate when the presence of the smart key is no longer detected. The system will alert the user of a pending activation of this feature, by emitting a series of “beeps” followed by a long “beep”; the tailgate will then CLOSE. This feature can be temporarily disabled by pressing the “Auto Close OFF” button once; this will keep the tailgate open until you close it. It can also be disabled permanently in the Vehicle Settings; refer to the illustration of the “Auto Close OFF” button below, and the instructional video.
All trim levels are equipped with the Smart Power Sliding Door feature. This feature automatically OPENS the Power Sliding Door when the presence of the Smart Key is detected while the doors are LOCKED. This feature is OFF by default from the factory, and can be enabled in the Vehicle Settings Menu.
Please demonstrate and explain these features to customers as shown in the video clip attached below. Thank you for your continued efforts to strive for a perfect customer delivery experience.
Carnival Power/Smart Liftgate & Sliding Doors Video:
Sincerely,
Product Quality Team
Kia North America
TO: Dealer Sales Team
SUBJECT: IQS Quick Tip #31 – USB Device Ports
DATE: February 8, 2022
Some 2022 model year Kia vehicles contain two different types of USB ports:
Data Transfer USB Port This port can be used to connect a phone for Android Auto or Apple CarPlay, or for playing music from a USB compatible device. This port will also be utilized for updating the head unit software.
Device Charging USB Ports This port can be used for charging compatible devices, which are signified by the charging icon.
Reminders:
Devices will only be charged through Device Charging USB Ports, when the vehicle ignition is in the ACC/ON/Start position.
Always use the USB charging cable that has been certified by the device manufacturer. Use of an aftermarket cable is not recommended, as it may impact functionality.
Thank you for your attention and focus to explain all of the connectivity features to customers during the “customer focused delivery” process.
Multimedia USB & USB Charger Ports Video:
Sincerely,
Product Quality Team
Kia North America