CSE Quick Tips
February 26, 2021
CSE Quick Tip #14a

TO:   Sales Consultants and Sales Managers
SUBJECT:  CSE Quick Tip #14a – UVO Re-delivery
DATE:  February 2021

Today’s new Kia vehicles contain an abundance of robust technology, making the vehicle delivery process more important than ever. It’s advised to contact customers after delivery and find out if there are any features and functions on their new Kia they’re not comfortable with or do not yet fully understand.

This week, Contact After Delivery is even more critical than ever before since UVO systems were inaccessible for several days the week of February 15, 2021. The outage made it impossible for sales personnel to demonstrate UVO or to assist new customers with the registration process during delivery.

Please set aside a few extra minutes this week to contact your customers impacted by the outage and offer a re-delivery to fully explain UVO. Whether you conduct this re-delivery virtually or invite the customer back to the Dealership, they will appreciate your thoughtfulness and efforts to ensure they get the most out of their new vehicle. And connecting with your customers always helps with repeat and referral business for you.

As a reminder, please have Sales Consultants complete the following Web-Based Training Programs available for UVO if they have not already done so or to simply brush up on all things UVO:

  • SLS-01-091-1: Introducing Customers to UVO Course & Test
  • SLS-01-110-1: UVO Apps & Registration Process Course & Test

Sincerely,

Sales and Field Operations Team
Kia Motors America, Inc.