With vehicle delivery being a final opportunity to leave a positive impression and to ensure a superior customer experience, Kia is excited to provide dealerships with the all-new Kia eDelivery Tool.

The Kia eDelivery Tool provides Sales Consultants with the vehicle’s condition before delivery and guides consultants through the ‘get ready’ process, centralizes access to key Features & Functions videos, offers quick links to the Kia Owner’s Portal for registration and Kia Connect activation (if equipped), allows for electronic signatures, and many more features. And if the F&I office is backed up, the Kia eDelivery Tool is an excellent way to make the most of the customer’s time and lets customers familiarize themselves with their new vehicle’s features and functions on the tablet.

The Kia eDelivery Tool is now available to deliver all 2022 Kia Model Years and later!

As you’re walking through the Kia eDelivery Tool at delivery with your customer, keep in mind that:

• It is not intended to take the place of the Sales Consultant’s in-person delivery with the customer.
• The Features & Functions section is intended as an aid, and not a replacement for you, to explain Difficult to Use (DTU) or Hard to Understand (HTO) features. Because you fully understand your customer’s needs, you know which features will interest your customer and know what feature videos they will benefit from watching.
• Some images, content, and depictions used in the Kia eDelivery Tool are representative to the model and are not VIN-specific.

The most useful benefits of the Kia eDelivery Tool are:

• Streamlining your customer’s enrollment in Kia Connect activation (if equipped) and Kia Owners Portal registration without having to go back and forth to the vehicle to enter verification codes. This helps customers gain the benefits of Kia Connect and come back to you and Kia for their next car.
• Providing a delivery roadmap to ensure no steps are missed, helping to realize a perfect, problem-free delivery.
• Capturing customer signatures electronically.
• Allowing the customer to provide their feedback on their delivery experience while they are still in the dealership, letting you address any points of concern in real-time.

Also, studies show that customers trust information presented on a tablet and are usually impressed by dealerships using tablets during the delivery process. This can lead to a better customer experience resulting in higher purchase rates of F&I and accessory products.

Be an expert at using the new Kia eDelivery Tool for your dealership’s delivery process. For guidance through the tool, access the intuitive Walk.me Tutorial anytime by pressing the “?” icon at the top right of the tool’s screen. First-time users will automatically see the Walk.me Tutorial upon login pressing the “Delivery” button. You can also check out the Web-based Training course Intro to Customer Focused Delivery [SLS-01-147-1] on Kia University for more details. For help with the Kia eDelivery Tool, contact HAEA ServiceDesk at 888-734-4762 or hkmg@service-now.com.