Recent survey data show key areas on which to focus during delivery of the All-New 2022 EV6. As you know, the EV6 is an important step forward for the Kia brand, and it’s drawing the attention of customers who are more affluent and knowledgeable. They have done their research and are excited to purchase an EV6. They are also more likely to have engaged with digital retail online and expect that their pre-visit information will be used to make the experience within the dealership more efficient.

You can help elevate the customer experience by preparing for their visit, carefully inspecting the vehicle prior to delivery, and taking the time to understand the features and functions of the All-New EV6. Keep in mind that the instrument cluster, menus, and settings are slightly different on the EV6 compared with other Kia models, so it’s important that you take the time to learn how to operate these features to show the customer during delivery.

The EV6 is an important vehicle in the Kia lineup, because it continues to bring in new customers to Kia and you. Your elevation of the customer experience will help the brand continue to attract new Kia customers who are drawn to our electrified vehicles.

Before an EV6 customer comes into the dealership to meet your team for delivery:

• Clean up the dealership, including wiping down surfaces, removing any clutter, and organizing desk spaces
• Ensure the vehicle has been detailed to your satisfaction
• Check for any damage (scratches/dings) on the exterior of the EV6
• Review any customer information or questions submitted online from the customer

Keeping the dealership as tidy as possible should be the goal every day for every customer, especially EV6 buyers.

Prior to an EV6 delivery, take extra care to perform the vehicle inspection. Ensure good lighting, and carefully examine the exterior for any scratches, dings, or other damage. Be sure to note these details within the Kia eDelivery Tool, as appropriate. During your inspection, if you see anywhere the vehicle could be better cleaned, arrange for that before the customer arrives, and check that the vehicle was cleaned to your satisfaction.

Review any information or questions that the customer may have entered online. If they were looking for more information or had a specific question, make sure you have the answers before they come into the dealership.

It is crucial that you are up to speed on the features and functions of the All-New 2022 EV6. Because the vehicle has slightly different interfaces and menus, ensure that you have done the additional research and training to thoroughly explain common Hard To Operate (HTO) or Difficult To Understand (DTU) features on the EV6. You can visit KiaPPC.com to review the highlighted features and the delivery tips that must be communicated to EV6 customers upon delivery. You can also review the EV6 Features & Functions Guide or the EV6 Owner’s Manual.

When your EV6 customer comes to the dealership for their delivery, be prepared to explain:

• The HVAC and Audio Controls share a common display. Demo the mode switch.
• How to access and set up Kia Connect and available Navigation
• The available Kia Drive Wise features, which may include Smart Cruise Control w/ Stop & Go & Machine Learning and Highway Driving Assist 2
• How to access driver settings within the instrument cluster
• Where to find the wipers, standard cruise control buttons, and light controls

The more that you prepare for your EV6 customer’s visit, the more satisfied they will be with their experience, which elevates the Kia brand, setting you up for more repeat business and referrals.