TO: Sales Consultants & Sales Managers
SUBJECT: CSE Quick Tip #21 – UVO Availability Tool and its Benefits
Date: May 2021
The UVO Availability Tool benefits you and your customers. Customers can determine whether their vehicle has UVO link or UVO eServices and quickly see the feature highlights and descriptions. Please visit the UVO Availability page and select the vehicle’s Year/Model/Trim Level or input the Vehicle Identification Number (VIN).
Benefits:
- Keeps your customer experience (SEI) score high: During delivery, this tool can help you clearly present the UVO system and its exciting feature highlights to your customers’ and demonstrate how they work to receive positive results on your SEI score. Also, if the customer needs a refresh, they can easily use this tool to access the information.
- Helps the customer navigate their UVO system: If customers need additional guidance, there are additional resources in the Questions section for setting up UVO link, comparing UVO packages, troubleshooting, the Kia Access App Quick Guide, and FAQs.
Instructions:
Year/Model/Trim
Complete the steps below to input the Year/Model/Trim:
- Navigate to the UVO Availability page on the Kia Owner’s Portal
- Choose the "Year," "Model," and "Trim" from their respective dropdown menus
- Click "Search"
Vehicle Identification Number (VIN)
Complete the steps below to enter the Kia’s VIN:
- Navigate to the UVO Availability page on the Kia Owner’s Portal
- Click the "VIN" button
- Enter the VIN in the text box labeled "VIN"
- Click "Search"
You or the customers can find a Kia’s VIN in a few places:
- On the VIN plate on the lower, driver’s side corner of the windshield
- On a sticker inside the driver’s side doorjamb
- On the vehicle registration (post-delivery)
- On the automobile insurance card (post-delivery)
During this time, please continue to practice social distancing and recommendations from the CDC, such as wearing face coverings.
Sincerely,
National Field Operations Team
Kia Motors America, Inc.