Vehicle delivery is a very exciting time for any customer, and it gives you the opportunity to make a great lasting impression. From reviewing the owner’s manual to orienting your customer to their new Kia vehicle to completing all the delivery steps in the Kia eDelivery Tool, providing a seamless delivery experience heightens your customer’s excitement about their vehicle and its features. It also energizes the customer’s enthusiasm about your dealership and new model launches such as the 2022 EV6, whose customers are especially tech-savvy and expect Sales Consultants to be extremely knowledgeable about the vehicle’s features and functions.

While there are many steps to the delivery process, the seven listed below are critical to complete during each and every delivery. If you master these critical steps, you’ll be on your way to a perfect delivery with every customer, every time. Utilizing the Kia eDelivery Tool on a charged tablet will also heighten your customers trust in the information you present to them.

1. Demonstrate Audio System operation
2. Explain key vehicle safety features
3. Pair/connect Bluetooth^®
4. Demonstrate Navigation System operation (if applicable)
5. Demonstrate the vehicle’s communication system
6. Demonstrate the benefits of Kia Connect and facilitate registration and activation process (if equipped). The Kia eDelivery tool greatly streamlines the Kia Connect registration process without going back and forth to the vehicle.
7. Explain the Kia Drive Wise features and functions (if equipped)

Using tablets and other devices will help provide consistent and accurate information to customers during delivery, whether the information comes from the Kia eDelivery tool, the Kia Product Presentation Center, or the Kia Features & Functions Videos channel on YouTube^TM. Customers trust what they see on screens.

To observe social distancing, customers may want to have the vehicle delivered to their home instead of taking delivery at the dealership, and explaining these key features is still important to providing a great experience.

Customers may be apprehensive or unable to come to the dealership to learn more about their new vehicle. Dealers can direct customers to the Kia Features & Functions Videos channel on YouTube^TM to easily learn more about their vehicle. Video conferencing apps can also let dealerships easily interact and demonstrate features and functions remotely; for example, a customer could be sitting in their new car at home while a Sales Consultant is sitting in a similar car elsewhere to demonstrate features and functions remotely using video conferencing apps.

Delivery of the vehicle has become even more important. Kia customers want to better understand their Kia Connect system. Utilize and plan the contact after delivery to further explain vehicle features and functions, especially targeting Kia Connect.