The summer season is upon us, and with it comes increases in service traffic. Be prepared for the influx of customers ready to do business with your dealership!

Being prepared not only allows your dealership to meet the immediate needs of your customers, but also leads to repeat business, customer retention, and ultimately, dealer profitability.

Right Sizing Your Service Operations

Your dealership can prepare and better manage the increase in business volume by taking the following steps... learn more:

• Ensure processes are documented and team members trained on them for consistent execution
• Leverage digital tools such as Service Lane Technology and online appointment scheduling to streamline and automate processes. If it can be automated, it should be!
• Expand hours of operations to alleviate pressure during heavy service traffic hours
• Ensure adequate staffing for Express Service to handle quick maintenance work
• Relocate PDI, used-vehicle reconditioning and heavy-line work (engines and transmissions) to an off-site shop to free up the main shop

As Kia’s UIO continues to grow, so will service volume (see chart below). Preparing for this growth today will lead to improved customer satisfaction and dealer profitability in the future.



Sincerely,

National Service Operations Team
Kia America, Inc.