For the Dealership team, winning the customer’s agreement to buy a new Kia is a great moment.

But for customers, that’s just the beginning. From the moment they shake your hand and say, “yes, I’ll take this one,” they experience a growing anticipation and delight at the prospect of receiving their shiny, perfect, new Kia vehicle.

It’s a great moment for them and a great opportunity for the Kia Dealership team.

BENEFITS OF IDEAL NEW VEHICLE DELIVERIES

By making sure that customer Delivery experience as perfect and ideal as possible, a long list of good things can happen:

Referrals
Satisfied customers tell friends and family about the vehicle, the Dealership, and the great treatment they received from you.

Repeat Purchase
Even in today’s competitive market, satisfied customers are remarkably loyal and tend to often return to people they trust for new purchases.

No “Comebacks”
Too often, customers are confused about vehicle controls (especially if this is their first Kia) or they return for service visits for problems that could be prevented with more thorough PDI and/or Vehicle Orientations.

Satisfaction
When the Delivery experience is good and the vehicle perfect, customers score the Dealership highly on satisfaction surveys. This can help your business, improve your Dealership’s reputation, and increase the number of people who will consider shopping Kia.

More Profit … More Money
Referral business, repeat purchases, and more satisfied customers all can lead to better profits and more money in everyone’s pockets.

BOTTOM LINE

Great new vehicle Deliveries are a keystone of success in the car business — and that’s true for the whole Dealership and most importantly, the customer.