SSI
August 8, 2019
SSI Quick Tip - eContracting + Perfect Delivery (New Models)

TO:   Sales Consultants & Sales Managers
SUBJECT:  SSI Quick Tips #11 – eContracting + Perfect Delivery (New Models)
Date:  August 2019

The Benefits of eContracting - Meeting the Customer's Needs

Kia Motors Finance (KMF) has made a significant investment in new technology in an effort to improve the finance and contracts process for the dealer and to reduce the F&I wait time for the customer. The eContracting solution allows for quick generation and verification of contract documents, electronic signatures, better compliance, and easy electronic submission of the contract.

KMF’s eContracting produces a more efficient workflow, provides transparency to the customer, and seamlessly integrates with the dealership sales processes to increase profitability.

Some additional key benefits of eContracting are as follows:

  • Electronic review of documents eliminates print time and reduces errors
  • Electronic signing process is easier and more convenient than requiring traditional signatures
  • Automatic contract validation reduces re-contracting
  • Faster funding (same-day funding is available)
  • Ability to track contracts through the approval process
  • Reduces shipping/courier costs

The many benefits of eContracting help to improve the sales experience and increase close rates.

Perfect Delivery – 2020 Models

Vehicle delivery is a critical moment during the sales experience where you have the opportunity to make a lasting impression with your customer. It’s an especially exciting time for those customers who make the decision to purchase one of the brand-new 2020 Kia models in the coming months. It’s essential to think about what features and functions on the new model are most important to these customers. By focusing on the vehicle specifics that motivate the customer, you’ve created a personalized experience.

A few other important things to remember during delivery:

  • Spend time and attention on the Hard-to-Understand (HTU) and Difficult-to-Operate (DTO) features and functions
  • Point out the Features & Functions Guide, Owner’s Manual and any relevant hang tags in the vehicle
  • Use the Customer Delivery Worksheet (CDW) to assist you in checking off all the boxes for executing the perfect delivery

Your customer should leave the dealership feeling confident in their new Kia vehicle; the kind of confidence that leads to repeat and referral business for you.

Sincerely,
Kia Motors America, Inc.

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Huy Ngo,
Senior Sales Satisfaction Manager

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