Kia Delivery First is a communication and training program designed to guide and enable perfect new vehicle Deliveries with:

• Training, procedures, job aids, forms, and checklists designed for daily use and reference
• Recommended “Leading Practices” for the entire Dealership team: Sales, Service, Prep and Get-Ready team, Parts, lot personnel, and the business office

THE KIA DELIVERY FIRST PROMISE

The Kia Delivery First Promise captures the very essence and key practices of ideal new vehicle Delivery. This goal is expressed as a promise from the Dealership to the customer.

WE PROMISE AT THE TIME OF DELIVERY…

• Your new vehicle will be clean and free of visible dents or scratches
• Your new vehicle will be in top mechanical operating condition
• Your Owner’s Manual, maintenance, warranty, and safety features will be explained
• Your vehicle’s functions and controls will be demonstrated
• You will be familiar with operating and driving your new vehicle
• Your Delivery experience will be prompt, professional, and courteous

This post is part of a series on Kia Quality Vehicle Deliveries.