TO: Dealer Sales & Service Team
SUBJECT: IQS Quick Tip #2 – Wireless Apple® CarPlay® and Android Auto™
DATE: October 7, 2021
This communication explains the setup procedure and some troubleshooting tips for Wireless Apple® CarPlay® and Android Auto™.
Wireless Apple® CarPlay® and Android Auto™ are available on some 2022 models with Display Audio infotainment systems.
Note: Apple® CarPlay® is ONLY available wirelessly whereas Android Auto™ can be used wirelessly or with a USB cable.
➢ Android Users only: Download and install the Android Auto™ app from the Google Play™ store.
Wireless Setup Procedure:
On the home screen, press the ‘SETUP’ on-screen or ‘SETUP’ hard key.
Select 'Device Connections'.
Select 'Phone Projection' and 'Add New'.
Connect your phone through Bluetooth® and accept any requests on the phone to connect to Bluetooth®.
Once your phone is connected through Bluetooth®, accept all the requests on your phone to connect Apple® CarPlay® or Android Auto™ wirelessly
Select ‘OK’ to enable Wireless Apple® CarPlay® / Android Auto™
Troubleshooting Tips
Phone Not Responding Error:
The following message may appear on the Audio Display while using Apple® CarPlay® or Android Auto™ in certain locations.
Troubleshooting:
iPhone® & Android:
Advise customer to update to the latest available phone operating system version.
Go to Settings > Bluetooth® and delete all the devices.
For iPhone®: Go to Settings > General > CarPlay® and delete all the vehicles previously added.
Head unit:
Go to SETUP > Device Connection > Bluetooth® Connection and delete all the paired devices.
Go to SETUP > Device Connection > Phone Projection > delete all the paired devices.
Re-pair the Bluetooth® and Apple® CarPlay® or Android Auto™ freshly with the vehicle head unit and customer phone for improvement.
Wireless Apple® CarPlay® and Android Auto™ Video
https://www.youtube.com/watch?v=4Xy1dplA0AE&list=PL_UL-JGglDC4i6xzJnnlcUa3Vx-F26wqu&index=21Thank you for your attention and focus to explain all connectivity features to customers during the "perfect delivery" process.
Sincerely,
Product Quality Team
Kia North America
Legal Disclaimers
Android AutoTM: Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto™ app on Google Play™ store and an Android™ compatible smartphone running Android™ 5.0 Lollipop or higher. Data plan rates apply. Android™, Android Auto™, and Google Play™ are trademarks of Google LLC or its affiliates.
Apple CarPlay®: Apple® and Apple CarPlay® are trademarks of Apple, Inc., registered in the U.S. and other countries. Apple CarPlay® runs on your smartphone cellular data service. Normal data rates will apply.
iPhone®*: iPhone® is a registered trademark of Apple, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG Inc.