IQS Quick Tip double feature! Click the tabs below to view today's tips.
TO: Dealer Sales & Service Team
SUBJECT: IQS Quick Tip #7 - Wiper Operation / Wiper Service Mode
DATE: November 2, 2021
It is important to ensure that new Kia owners are familiar with the front and rear wiper/washer operation, and Auto Control Rain Sensing function (if equipped).
In most models, the wiper mode can be displayed in the instrument cluster as well. Customers can enable or disable this function in the user settings menu.
Please also refer customers to the Owner’s Manual and Features and Functions Guide (FFG) for instructions on how to lift the wiper blades to avoid damaging the rear paint on the hood as some 2022MY models (Telluride, K5, Forte, Sorento, and Stinger) require the system to be in Wiper Service Mode. Note: The wipers are recessed below the hood to provide an enhanced appearance and reduced wind noise characteristics.
Wiper Service Mode (Raising the windshield wiper arms):
Turn the vehicle Ignition ON with the engine OFF and then turn the ignition OFF.
Within Three (3) seconds after turning the vehicle ignition OFF; raise the Wiper Blade Control Stalk, and hold it for more than Two (2) seconds
The Wiper Arms will move upward, and stop in the vertical position
To lower the wiper arms, turn the vehicle ignition ON with the engine OFF. Then, move the Wiper Blade Control Stalk up to return the Wipers to the “park” position.
Finally, turn the vehicle ignition to the OFF position.
The Wiper Arms may now be moved away from the Windshield for cleaning, etc. and placed back onto the windshield when done.
Customer Tip: 2022MY Sorento has Wiper Service Mode on the front and rear, the wiper arms will move upward simultaneously where the windshield wiper can be cleaned and/or serviced.
Lifting Wipers/Wiper Service Mode Video
Sincerely,
Product Quality Team
Kia North America
TO: Dealer Sales & Service Team
SUBJECT: IQS Quick Tip #8 – Smart Key - Remote Start (2022 MY Carnival, Telluride, Sorento, K5, Soul, Seltos (if equipped))
DATE: November 2, 2021
Some 2022 MY Carnival, Telluride, Sorento, K5, Soul and Seltos are equipped with factory-installed remote start. The Smart Key fob gives you the power to start or stop the engine at the push of a button (4) or lock (1) and unlock (2) doors from the outside.
As part of the perfect delivery, please demonstrate and explain the operation of the Smart Key Remote Start.
TO OPERATE THE REMOTE START FEATURE:
Close and lock all doors.
Press the Remote Start button for more than two (2) seconds within four (4) seconds after locking doors
Press once again to turn vehicle off.
Note: This feature cannot be retrofitted to prior model year vehicles. Programming smart key fob with remote start button to vehicle will not enable feature.
KEY REMINDERS:
The Remote Start feature will not operate when a door is open or unlocked
The Remote Start feature will not operate when the hood is open
After remote starting, the vehicle will run for 10 minutes before turning off
Do not use Remote Start if the vehicle is in an enclosed area (e.g., closed garage) or a partially enclosed area without ventilation. Close all doors leading from adjacent living areas to the vehicle area before executing a Remote Start command.
Remote Start – Smart Key Video
https://www.youtube.com/watch?v=J-mG7ComGM8&list=PL_UL-JGglDC5u8Xzcl8Si-YKU5kvSrZ2l&index=26
Thank you for your continued efforts to strive for a perfect customer delivery experience!
Sincerely,
Product Quality Team
Kia North America