TO: Dealer Sales & Service Team
SUBJECT: IQS Quick Tip #6 – Wireless Apple CarPlay® and Android Auto™
DATE: November 2022
This communication explains the setup procedure and some troubleshooting tips for Wireless Apple CarPlay® and Android Auto™.
Wireless Apple CarPlay® and Android Auto™ are available on some 2023 models with Standard Audio infotainment systems.
Note: Apple CarPlay® is ONLY available wirelessly whereas Android Auto™ can be used wirelessly or with a USB cable.
- Android Users only: Download and install the Android Auto™ app from the Google Play™ store.
Wireless Setup Procedure:
- On the home screen (Standard Audio screen images shown below), press the 'SETUP' on-screen or 'SETUP' hard key.
- Select 'Device Connections'.
- Select 'Phone Projection' and 'Add New'
- Connect your phone through Bluetooth® and accept any requests on the phone to connect to Bluetooth®.
- Once your phone is connected through Bluetooth®, accept all the requests on your phone to connect Apple CarPlay® or Android Auto™ wirelessly
- Select 'OK' to enable Wireless Apple CarPlay® / Android Auto™
Troubleshooting Tips
Phone Not Responding Error:
The following message may appear on the Audio Display while using Apple CarPlay® or Android Auto™ in certain locations.
Troubleshooting:
iPhone® & Android™:
- Advise the customer to update their device to the latest available phone operating system version.
- For Android™: Go to Settings > Bluetooth® and delete the vehicle's device.
- For iPhone®: Go to Settings > General > CarPlay® and delete the vehicle's device.
Head unit:
- Go to SETUP > Device Connection > Bluetooth® Connections and delete all the paired devices.
- Go to SETUP > Device Connection > Phone Projection and delete all the paired devices.
Re-pair the Bluetooth® and Apple CarPlay® or Android Auto™ with the vehicle head unit and customer's phone.
Note:
Kia advises customers to update the head unit to the latest software by visiting
https://update.kia.com/US/EN/Main
Wireless Apple CarPlay® and Android Auto™ Video
https://www.youtube.com/embed/nN5lmfpHrtg
Thank you for your attention and focus to explain all connectivity features to customers during the "perfect delivery" process.
Sincerely,
Ownership Experience Team
Kia America
For additional resources and other information related to difficult to understand features visit the IQS learning center within the Product Presentation Center.
https://kiappc.com/kia-learning-center/kia-quality-center/tips-resources/
TAGS: IQS, Wireless Apple CarPlay, Android Auto
Legal Disclaimers
Android Auto™: Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto™ app on Google Play™ store and an Android™ compatible smartphone running Android™ 5.0 Lollipop or higher. Data plan rates apply. Android™, Android Auto™, and Google Play™ are trademarks of Google LLC or its affiliates.
Apple CarPlay®: Apple® and Apple CarPlay® are trademarks of Apple, Inc., registered in the U.S. and other countries. Apple CarPlay® runs on your smartphone cellular data service. Normal data rates will apply.
iPhone®*: iPhone® is a registered trademark of Apple, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG Inc.
TO: Dealer Sales & Service Team
SUBJECT: IQS Quick Tip #7 – Smart Key - Remote Start (2023 MY Forte, Stinger, Carnival, Telluride, Sorento, K5, Soul, Seltos, Sportage, EV6, Niro (if equipped))
DATE: November 2022
Some 2023 MY Forte, Stinger, Carnival, Telluride, Sorento, K5, Soul, Seltos, Sportage, EV6, and Niro are equipped with factory-installed remote start. The Smart Key fob gives you the power to start or stop the engine at the push of a button (4) or lock (1) and unlock (2) doors from the outside.
As part of the perfect delivery, please demonstrate and explain the operation of the Smart Key Remote Start.
TO OPERATE THE REMOTE START FEATURE:
- Close and lock all doors.
- Press the Remote Start button for more than two (2) seconds within four (4) seconds after locking doors.
- Press once again to turn vehicle off.
KEY REMINDERS:
- The Remote Start feature will not operate when a door is open or unlocked.
- The Remote Start feature will not operate when the hood is open.
-
After remote starting, the vehicle will run for 10 minutes before turning off.
- On some models, vehicle may turn off after opening door(s) if brake pedal input is not detected.
- Do not use Remote Start if the vehicle is in an enclosed area (e.g., closed garage) or a partially enclosed area without ventilation. Close all doors leading from adjacent living areas to the vehicle area before executing a Remote Start command.
Remote Start – Smart Key Video
https://www.youtube.com/embed/iIjKoYdFJC4
Thank you for your continued efforts to strive for a perfect customer delivery experience!
Sincerely,
Ownership Experience Team
Kia America
For additional resources and other information related to difficult to understand features visit the IQS learning center within the Product Presentation Center.
https://kiappc.com/kia-learning-center/kia-quality-center/tips-resources/
TAGS: IQS, Smart Key, Remote Start