TO:   Dealer Sales & Service Team
SUBJECT:  IQS Quick Tip #7 Wiper Operation and Lifting Wipers
Date:  November 17, 2020

It is important to ensure that new Kia owners are familiar with the front and rear wiper/washer operation, and Auto Control Rain Sensing function (if equipped).

In most models, the wiper mode can be displayed in the instrument cluster as well. Customers can enable or disable this function in the user settings menu.

Please also refer customers to the Owner’s Manual and Features and Functions Guide (FFG) for instructions on how to lift the wiper blades to avoid damaging the rear paint on the hood as some 2021 models (Telluride, K5, Forte, Sorento, and Stinger) require the system to be in Wiper Service Mode. Note: The wipers are recessed below the hood to provide an enhanced appearance and reduced wind noise characteristics.

Wiper Service Mode (Raising the windshield wiper arms):

1. Turn the vehicle Ignition ON with the engine OFF and then turn the ignition OFF.
2. Within Three (3) seconds after turning the vehicle ignition OFF; raise the Wiper Blade Control Stalk, and hold it for more than Two (2) seconds
3. The Wiper Arms will move upward, and stop in the vertical position The Wiper Arms may now be moved away from the Windshield for cleaning, etc. and placed back onto the windshield when done.
4. To lower the wiper arms, turn the vehicle ignition ON with the engine OFF. Then, move the Wiper Blade Control Stalk up to return the Wipers to the “park” position.
5. Finally, turn the vehicle ignition to the OFF position.

Customer Tip: 2021 Sorento has Wiper Service Mode on the front and rear, the wiper arms will park simultaneously where the windshield wiper can be cleaned and/or serviced.

Sincerely,

Julie Kurcz
Executive Director,
Product Quality


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