TO:   Dealer Sales & Service Team
SUBJECT:  IQS Quick Tip #5 – Rear Seat Operation and Storage (Telluride)
Date:  November 13th, 2019

Please make the demonstration of the Telluride rear seat operation, including the stowage of the 3rd row, part of your perfect delivery process.

When the 2nd row seatback is reclined, it is possible that it may prevent the 3rd row seats from being stowed.

It is important to emphasize that the 2nd row seatback must first be folded or in the upright position to allow proper storage of the 3rd row seats.

Share this information with your dealership team and thank you for your continued efforts to strive for a perfect customer delivery experience!

Sincerely,

Julie Kurcz
Executive Director,
Product Quality

Kia Motors America, Inc.