TO:   Dealer Sales & Service Team
SUBJECT:  IQS Quick Tip #13 – UVO Assistance (All 2021 MY vehicles with UVO Link)
Date:  December 10, 2020

Educating the customer on UVO Link set-up, activation procedures, and operation can contribute to increased customer satisfaction and reduce the occurrence of misunderstanding of the features associated with UVO Link. This communication explains the functionality of the UVO Assistance buttons.

During the delivery process, it is important to help the customer activate UVO Link and to demonstrate the following:

There are 3 UVO Assistance buttons in the overhead console or rearview mirror that each have a separate function.

NOTE: The appearance and location of the UVO buttons may vary by vehicle.

The left most button is the Virtual Assistant button. This button provides customers with a pathway to schedule dealership appointments directly from their vehicle. The Virtual Assistant can also access a UVO Frequently Asked Questions (FAQ) section. This will help customers to obtain answers to all of their UVO related questions. In order to use the Virtual Assistant, the customer must have a preferred dealership set. A preferred dealership can be set through the Kia Owners Portal at Owners.Kia.Com or through the Kia Access with UVO Link app.

The center button has 2 different functionalities depending on the vehicle trim. For vehicles equipped with navigation, the center UVO button allows customers to access the HERE Maps data base to search for points of interest (POIs). Pressing this button will use the “HERE maps” online data base exclusively and will not use the in-vehicle database. This means, if the customer has a navigation location stored to their headunit, using this button will not work for the stored location (such as if they have “Home” stored). If the customer wishes to use both the onboard data base and the online Here Maps data base, they will have to use the Voice Recognition button on the steering wheel.

For vehicles that are not equipped with an in-vehicle navigation system but support Android Auto and Apple CarPlay, pressing the center UVO button will bring the customer to the map screen within their chosen phone projection mode. This requires the phone to be connected with Android Auto / Apple CarPlay. The UVO button will bring the user to the last used Map app (Apple maps, Google Maps, Waze).

The right most button allows customers to contact roadside assistance. Making a call from this number will also automatically send your vehicle’s location and any current Diagnostic Trouble Codes (DTC) to the call center. This will allow the customer to speak with a Roadside Assistance representative who will arrange for immediate assistance.

Sincerely,

Julie Kurcz
Executive Director,
Product Quality


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