TO: Dealer Sales & Service Team
SUBJECT: IQS Quick Tip #19 – Window Cleanliness
DATE: December 14, 2021
Vehicle interiors create the ideal atmosphere for film build-up on the inside of windows. In new vehicles, the evaporation of materials (used in the manufacturing of various plastic and vinyl interior components) also contributes to quicker film build-up. This phenomenon is known as “out-gassing” and is common to all new vehicles; it’s also what gives a new vehicle that “new-car” smell. As the vehicle ages, the outgassing will diminish. During cooler weather, the film on windows impairs the effectiveness of the defroster.
Regular window cleaning is recommended to help the defroster clear up the condensation faster. Special attention should be paid to clean all glass (windshield, side and rear windows, etc.) and mirrors (rearview and side) right before the customer takes delivery.
Use Kia Glass Cleaner – (P/N UM040 CH006) and a Micro Fiber Cloth to effectively remove the film from the interior window surfaces.
Thank you for your continued support of IQS and the customer focused delivery to ensure that we do not receive complaints such as the ones below from our customers:
Sample of GoalLine Sales Survey Responses from customers that purchased their vehicles during the IQS fielding period:
“Inside windows had a bad haze and film like stuff on it.” 2022 Soul Customer
“Windows weren’t cleaned at all inside or out. I’m paying a lot of money, take 3 minutes and clean the windows.” 2022 Sorento Customer
“Windows still had sticker glue. The windshield has a film on it that is only noticeable when the sun is shining and reflects a glare.” 2022 Seltos Customer
Sincerely,
Product Quality Team
Kia North America