TO:   Dealer Sales & Service Team
SUBJECT:  IQS Quick Tip #10 – Wireless Charging
Date:  December 10, 2019

During the perfect delivery, be sure to show customers how to correctly use the wireless charger if their vehicle is equipped with this feature.

NOTE: A Qi compatible mobile phone or a Qi compatible phone case (if the phone is not compatible) is required. Examples of phones that are Qi compatible (and don’t need a Qi compatible case or accessory) include Apple iPhone 8 or X and Samsung S7, S8, S9, and S10 devices.

Steps include:

• Place the phone on the center of the charging pad
• Ensure the vehicle is “on” and the doors are closed for wireless charging to be available
• The indicator near the vehicle charger will be “amber” in color when the phone is charging.
• Depending on the phone used, you may see “green” indicator once charging is complete. Note: The indicator changing to “green” when fully charged is dependent upon the phone used. In some cases, the indicator may stay amber even when fully charged.
• Some phones will not charge wirelessly when connected to the USB.
• Phone case thickness can impact the charge rate.
• Avoid placing coins, credit cards, paper clips, pens, jewelry, and other objects on the charging pad while charging

Thank you for your efforts to ensure that our customers understand the technology features in their vehicles!

Sincerely,

Julie Kurcz
Executive Director,
Product Quality

Kia Motors America, Inc.