TO:   Sales Consultants & Sales Managers
SUBJECT:  SSI Quick Tips #5b – Vehicle Condition During Delivery
Date:  May 2019


Did you know that more than 5% of Kia customers receive their new vehicle in less-than-perfect condition? When a customer purchases a new vehicle, they expect it to be damage-free, clean and pristine. Anything less than picture-perfect can take away from the customer’s exciting experience of purchasing a new vehicle.

To ensure every vehicle is delivered in perfect condition, remember the following:

• Exterior paint and trim
• No exterior dents/dings, chips or scratches
• Review final detailing “buff and polish”


• Interior cleanliness
• No dirt or scuff marks on door trim panels, instrument panel, and console or seats
• Inspect carpeting, remove temporary paper mats if necessary
• Inspect the second row and rear cargo area for condition and cleanliness


• Interior and exterior
• Clean windshield glass thoroughly
• Honk the horn, test the brakes, check accessories functions, cruise control, sunroof


• Additional Steps
• Ensure keys, remotes and any other items needed are present
• Assemble all paperwork and owner’s documents

For even more detailed instruction on meeting the delivery goal, please reference the Road Map to Quality Spot Deliveries. Page 24 of this guide conveys all the steps to ensure a Perfect Delivery is completed for every customer, every time. This resource can be found under the Customer 360 section within Kdealer’s Sales tab and is also presented below this memo for quick reference.

Thank you for your commitment to the Kia brand, and for delivering an exceptional ownership experience to every Kia customer.

Sincerely,
Kia Motors America, Inc.

Huy Ngo,
Senior Sales Satisfaction Manager

Download PDF Version here.